Privacy policy

 

Privacy Policy

Effective Date: 05/09/2025

Preston Industrial Plastics ("we", "us", or "our") operates this website and online store, including all related services, features, tools, content, and technologies (collectively, the "Services"). The Services are powered by Shopify, which enables us to provide a secure and efficient shopping experience to our customers.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our Services, make a purchase, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, the terms of this Privacy Policy will apply with regard to your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read and understood this Policy and agree to the collection and use of your information as described.

1. Information We Collect

Personal Information We May Collect:

"Personal information" refers to data that identifies, relates to, or can reasonably be linked to an individual. We may collect the following categories of personal information:

  • Contact Information: Name, shipping/billing address, phone number, email address
  • Payment & Financial Information: Credit/debit card numbers, payment method, transaction details
  • Account Information: Username, password, account preferences
  • Purchase & Transaction History: Items viewed, added to cart, purchased, returned, or exchanged
  • Communications: Information shared in inquiries or messages to our customer service team
  • Device & Technical Data: IP address, browser type, device identifiers, network connection details
  • Usage Data: Pages visited, time spent on the site, interactions, clicks, and navigation behaviour

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from You: When you create an account, make a purchase, or contact us
  • Automatically via the Services: Through your device, cookies, and similar technologies
  • From Service Providers: Including Shopify and others who process data on our behalf
  • From Business Partners & Third Parties: For marketing, analytics, or collaborative services

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Improve Our Services:

  • Process transactions and fulfill orders
  • Manage your account and preferences
  • Provide shipping, returns, and customer support
  • Remember items in your cart or wishlist
  • Customize and enhance your shopping experience

For Marketing and Advertising:

  • Send promotional emails or SMS (you may opt out)

Display tailored ads on our site or others based on your activity

For Security and Fraud Prevention:

  • Authenticate logins
  • Monitor for fraudulent or suspicious behaviour
  • Maintain the safety and integrity of our systems

To Communicate with You:

  • Respond to your questions or feedback
  • Notify you of updates to your account or order status
  • For Legal and Compliance Reasons:
  • Fulfill legal obligations or respond to lawful requests
  • Enforce our terms and protect our rights

4. Sharing of Personal Information

We may share your information with:

  • Shopify: For payment processing, website functionality, and data analytics
  • Third-Party Service Providers: Including IT, logistics, marketing, and fulfillment partners
  • Business & Marketing Partners: For promotions and targeted advertising (where allowed by law)
  • Affiliates and Corporate Partners: Within our organizational group
  • Legal or Regulatory Bodies: To comply with legal obligations or in the event of a merger or sale

You may have the right to opt out of certain data sharing for targeted advertising depending on your location.

5. Shopify’s Role

Our Services are hosted by Shopify. Shopify may collect and process certain personal information in connection with the Services. For details on Shopify’s privacy practices, visit:
👉 Shopify Consumer Privacy Policy
👉 Shopify Privacy Portal

6. Links to Third-Party Websites

Our Services may link to external websites or platforms not controlled by Preston Industrial Plastics. We are not responsible for the privacy practices of such sites. You should review their privacy policies before sharing any information.

7. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us, and we will delete it.

8. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is entirely secure. We recommend not sending sensitive information via unsecured channels.

We retain your data only as long as necessary for the purposes outlined in this Policy, including compliance with legal obligations or resolving disputes.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

  • Access: Request details about the personal data we hold
  • Deletion: Ask us to delete your personal data
  • Correction: Request updates to inaccurate information
  • Data Portability: Obtain a copy of your data or transfer it to another provider
  • Marketing Preferences: Opt out of promotional emails at any time

Additional Rights for UK/EU Residents:

  • Object or Restrict Processing: Ask us to limit how we use your information
  • Withdraw Consent: At any time, where applicable

To exercise any of these rights, please contact us (details below). We may need to verify your identity before proceeding. You may also appoint an authorized agent to make a request on your behalf.

10. Complaints and Appeals

If you are not satisfied with how we handle your personal information, you can file a complaint by contacting us. In some jurisdictions, you may also contact your local data protection authority.
List of EEA Authorities

11. International Data Transfers

Your data may be processed or stored outside of your country, including in countries that may not provide the same level of data protection. If you are in the EEA or UK, we rely on standard contractual clauses or other recognized transfer mechanisms when required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review the policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@pips.uk.com 
Mailing Address:
Preston Industrial Plastics
Aqueduct Street
Preston, PR1 7JQ
United Kingdom

Preston Industrial Plastics is the data controller for the purposes of applicable data protection laws.